Refund Policy
Last updated: 10/12/2025
Version 1.0
ZephorLogic Refund Policy
1. Overview
This Refund Policy outlines the terms and conditions under which ZephorLogic may provide refunds for our educational management platform services.
2. Subscription Service Refunds
Annual Subscriptions
- Full refund available within specified period of initial subscription
- Pro-rated refunds may be considered for exceptional circumstances
- Refund requests must be submitted in writing
Monthly Subscriptions
- Full refund available within specified period of initial subscription
- No partial refunds for mid-cycle cancellations
- Service remains active until the end of the billing period
3. Conditions for Refunds
- Technical issues preventing normal use
- Billing errors or unauthorized charges
- Service not delivered as promised
- Cancellation within the grace period
4. Non-Refundable Services
- Custom development work
- Training services already delivered
- Third-party service fees
- Data migration services
5. Refund Process
- Contact our support team via email
- Provide account details and reason for refund
- Allow 3-5 business days for review
- Refunds processed within 5-10 business days after approval
6. Contact Information
ZephorLogic Billing Support
Email: billing@zephorlogic.com
Phone: +91 88672 67331
Support Portal: support.zephorlogic.com
Address: 2nd Floor, 29/30, B2, RKR Residency
1st Cross, Munnekolala, Marathahalli
Bengaluru, Karnataka 560037
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